Returns

Start a return

Not the right pan? No problem. You have 30 days from delivery, and the whole thing starts with one email.

Email us to start your return →

This opens a pre filled email to info@forgewellcookware.com. Prefer to write it yourself? Just include the details listed below.

What to include

How it works

1. You email us

   Send your order number and reason to info@forgewellcookware.com. Support runs 24/7 and the average reply lands in under four hours.

2. We send your return authorisation

   You get written confirmation plus the correct return address. Keep this email, it is your proof the return was approved.

3. You ship it back, tracked

   Pack the item in its original packaging and use a tracked, insured service. Send us the tracking number. For change of mind returns you pay the postage, and for damaged or incorrect items we do.

4. We inspect it

   Once your parcel arrives we check the item against the policy. This normally takes 1 to 3 business days.

5. You get your money or your replacement

   Refunds go back to your original payment method within 14 business days of receipt. Exchanges ship as soon as the return is approved.

Before you send it

• Unused and in original condition. A pan that has been cooked on cannot be returned as change of mind, though if it is defective the 25 year warranty covers you instead.
• Original packaging and accessories included. Lids, handles, protective sleeves, inserts, all of it.
• Within 30 days of delivery. UK and EU customers also keep their statutory 14 day right of withdrawal, which runs alongside this.
• Tracked shipping only. Untracked returns cannot be confirmed and cannot be refunded.

Other situations

My item is faulty after using it

That is a warranty claim, not a return. Every Forgewell piece is covered for 25 years against manufacturing defects. Email us your order number and photos and we will repair or replace it free of charge.

I want to swap for a different product

Send it back within 30 days and pick something else from the range. We settle any price difference either way. Tell us in your first email so we can reserve the replacement.

My order never arrived

Start here instead: Track your order. If tracking has stalled or shows delivered but nothing has come, email us and we will open a carrier investigation.

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