Legal

Return Policy

Thirty days to decide, in your own kitchen. Here is exactly how it works.

Last updated: 1 September 2026

1. Your statutory right of withdrawal

If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the goods back.

On top of that legal minimum, Forgewell voluntarily offers a 30 day return window, described below. Your statutory rights are never reduced by this policy.

2. Return eligibility

We accept returns within 30 days of delivery where:

• the product is unused and in its original condition;
• the original packaging, protective materials and any accessories are included;
• you have contacted us first and received return instructions;
• the return is sent with a tracked service and you provide the tracking number.

Items that have been cooked on, damaged through use, or returned incomplete or without their packaging cannot be refunded in full. Where a product has been handled more than was necessary to establish its nature and characteristics, we may reduce the refund to reflect the loss in value.

3. How to start a return

1. Go to Start a return, or email info@forgewellcookware.com with your order number and the reason for the return.
2. We reply with your return authorisation and the return address.
3. Pack the item securely in its original packaging and ship it with a tracked and insured service.
4. Send us the tracking number.
5. Once the return arrives we inspect it and process your refund or exchange within 14 business days.

Please do not ship anything back before you have received return instructions from us. Unannounced returns cannot be matched to your order and may be refused.

Return address

Forgewell Cookware, Returns Department
[RETURN ADDRESS TO BE CONFIRMED]

The confirmed return address is always the one given in your return authorisation email. Please do not use our office address in Rotterdam for returns.

4. Return shipping costs

Change of mind: you pay the return shipping. Tracked shipping is mandatory, because without tracking we cannot confirm receipt and cannot issue a refund.

Defective, damaged or incorrect items: we cover the return shipping in full. Please do not pay for it yourself. Contact us and we will arrange it.

5. Damaged or defective items

Report any damage or defect within 48 hours of delivery. Email us with:

• your order number;
• a short description of the problem;
• clear photos of the item and, where relevant, the outer packaging.

We will arrange a replacement or a full refund, whichever you prefer, and cover all shipping costs.

6. Wrong item received

If you received something other than what you ordered, tell us within 48 hours of delivery with your order number and a photo of the item you received. We will ship the correct product at our expense and arrange collection or return of the incorrect one.

7. Lost or undelivered parcels

Once tracking shows an order as Delivered, we treat it as fulfilled. If the parcel has not reached you, contact us within 7 days of that scan. Check with neighbours, safe places and your local depot first, then let us know. We will open a carrier investigation and, where a parcel is confirmed lost, replace it or refund you in full.

8. Refunds

Approved refunds are issued to the original payment method within 14 business days of us receiving and inspecting the return. Depending on your bank or card issuer it can take a further 3 to 10 days for the money to appear on your statement.

We cannot refund items that are used, incomplete, damaged by the customer, or returned without their original packaging.

9. Exchanges and swaps

If a piece is not right for you, send it back within 30 days and choose something else from the range. We settle any price difference in either direction. Contact us before returning so we can reserve the replacement.

10. International returns

You are responsible for return shipping costs unless the item is defective, damaged or incorrect. Import duties, taxes and customs handling fees already paid are not refundable by us, although you may be able to reclaim these from your local customs authority.

Please mark returns clearly as “Returned goods, no commercial value” to avoid new import charges. Returns on which we are charged import fees will have those fees deducted from the refund.

11. The 25 year warranty

Separately from returns, every Forgewell product carries a 25 year warranty against defects in materials and workmanship. If such a defect appears, we repair or replace the product free of charge. Normal wear, discolouration, misuse, overheating and accidental damage are not covered. For warranty claims, email your order number and photos to info@forgewellcookware.com.

12. Changes to this policy

Forgewell Cookware may update this policy at any time. The version published at the moment you place your order is the one that applies to that order. Changes never reduce your statutory consumer rights.