Track your order
From our warehouse to your kitchen. Every Forgewell parcel ships with tracking, and shipping is free wherever you are.
Enter your tracking number
Your tracking number is in the shipping confirmation email we sent when your parcel left our warehouse. Paste it into the carrier website, or email it to us and we will look it up for you.
How it works
- Order confirmedYou get an order confirmation by email within minutes of checkout. Keep it, because it has your order number.
- Processing, 1 to 3 business daysWe pick, check and pack your order. Orders placed after 22:00 CET start processing the next business day.
- Dispatched, tracking goes liveYou receive a second email with your tracking link. It can take up to 48 hours for the first carrier scan to appear, which is normal.
- In transit, 5 to 12 business daysYour parcel moves to your country and is handed to the local carrier for the final leg.
- DeliveredYour Forgewell cookware arrives. Cook something good on it.
Delivery times by region
| Region | Processing | Transit | Total |
|---|---|---|---|
| United States | 1 to 3 business days | 5 to 12 business days | 6 to 15 business days |
| Canada | 1 to 3 business days | 5 to 12 business days | 6 to 15 business days |
| United Kingdom | 1 to 3 business days | 5 to 12 business days | 6 to 15 business days |
| Australia and New Zealand | 1 to 3 business days | 7 to 12 business days | 8 to 15 business days |
Business days exclude weekends and public holidays. Peak periods and customs checks can add a few days.
Common tracking questions
My tracking number is not working yet
Carriers usually need up to 48 hours after dispatch before the first scan shows up. If nothing has moved after three business days, email us and we will chase it.
Tracking says delivered but nothing arrived
Check with neighbours, any parcel box or safe place, and your local carrier depot first. Parcels marked delivered turn up within a day or two in the large majority of cases. If it still has not appeared after 48 hours, contact us and we will open an investigation with the carrier.
My tracking has not updated in several days
International parcels often go quiet while crossing borders or clearing customs. A gap of up to five days mid transit is normal. Longer than that, let us know.
Can I change my delivery address?
Only before dispatch. Email us as soon as possible with your order number and the corrected address and we will update it if the parcel has not left yet.
Cannot find your order? Email info@forgewellcookware.com with the name and email address you used at checkout. Support runs 24/7 and the average reply arrives in under four hours.
Forgewell Cookware · Kralingseweg 266, 3066 RA Rotterdam, The Netherlands · info@forgewellcookware.com · Support 24/7