Legal

Shipping Policy

How, where and when we ship your Forgewell order.

Last updated: 1 September 2026

1. Shipping costs

We offer free shipping on all orders, regardless of size, weight or destination. There is no minimum order value and no surcharge for bulky items. Express shipping, where available, can be selected at checkout for an additional fee shown before you pay.

2. Where we ship

We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand.

If your country does not appear at checkout, we do not yet ship there. Email info@forgewellcookware.com and we will tell you whether it is on the roadmap.

We do not ship to P.O. boxes or to military addresses (APO, FPO, DPO). Orders placed to such an address will be held and we will contact you for an alternative delivery address.

3. Processing time

Orders are picked, checked and packed within 1 to 3 business days. Orders placed after 22:00 CET, or on a weekend or public holiday, begin processing on the next business day.

4. Delivery time

Once dispatched, transit takes 5 to 12 business days. Total delivery time is therefore 6 to 15 business days from the moment you order.

Business days exclude weekends and public holidays. These are estimates, not guarantees. Customs inspections, carrier delays, extreme weather and peak periods such as Black Friday and Christmas can extend them.

5. Order tracking

You will receive an order confirmation immediately after checkout, and a second email with a tracking link as soon as your parcel is dispatched. It can take up to 48 hours for the first carrier scan to appear.

You can follow your parcel at any time on our Track your order page. If you cannot find your tracking email, check your spam folder first, then email us.

6. Split shipments

Orders containing several items may be dispatched in more than one parcel, arriving on different days. You will receive separate tracking numbers. You are never charged extra for this.

7. Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. We can amend an address only before the parcel is dispatched, so contact us as soon as possible. We are not able to redirect a parcel once it has left our warehouse. Orders returned to us because of an incorrect or incomplete address will be refunded minus any carrier costs incurred, or reshipped once you provide a corrected address.

8. If your order does not arrive

If your parcel has not arrived within the estimated window, please:

1. Check the tracking link for the latest carrier status.
2. Check with neighbours, any parcel box, porch or agreed safe place.
3. Check whether the carrier has left a card or is holding the parcel at a local pickup point.

If it still has not turned up, email info@forgewellcookware.com with your order number. We will open an investigation with the carrier and, where a parcel is confirmed lost in transit, send a replacement or issue a full refund. Investigations typically take up to 14 business days for the carrier to conclude.

9. Damaged parcels

If your parcel arrives visibly damaged, photograph the outer box before opening it where possible, then photograph the contents. Email us within 48 hours of delivery with your order number and the photos. We will arrange a free replacement or a full refund and cover any return shipping.

10. Customs, duties and taxes

We ship from the Netherlands. Your order may be subject to import duties, taxes or customs handling fees levied by the destination country. These are set by your local authorities, are outside our control, and are the responsibility of the recipient.

Refusing to pay them and having the parcel returned or destroyed is treated as a cancelled order and refunded minus any costs incurred.

11. Changes to this policy

We may update this shipping policy from time to time. The version published on this page at the moment you place your order is the one that applies to that order.